Why Choose the Philippines for Outsourcing?
You have many choices when it comes to outsourcing. My favourite is the Philippines, for a multitude of reasons.
Filipinos are English-speaking and culturally compatible
In contrast to China and India, the Philippines has a highly Westernized culture. It was a colony of the USA for almost 50 years. Those decades have left their mark, leaving Filipinos generally able to understand and relate to Australians.
English is the legal language of the country, and many Filipinos speak it very well. You’re not as likely to run into communication issues working with Filipinos compared to workers from other countries.
Another factor to consider is that the time difference between the Philippines and Australia is only a few hours. This makes communication easier, especially if you decide to hire a virtual assistant. You can ask them to maintain the same business hours as you do with no problems.
Reduce your costs
Due to a lower cost of living, Filipino wages are a fraction of what you would expect to pay in Australia, even for well-educated and experienced workers. You can obtain high-quality work that keeps your budget on track while paying your outsourced staff a good wage by their country’s standards.
Filipinos are highly skilled
The Filipino median age is 23. The workforce tends to be young and tech-savvy, especially when it comes to social media. Filipinos have been declared the top social media users in the world for the third year in a row as of 2018.They understand how to relate to people via social media and how to use it as a marketing tool. If you’re looking for a programmer or web master, it’s easy to find Filipinos who are experienced in many programming languages.
Many write perfect or near-perfect English, and easily understand how to use SEO. They tend to have good administrative skills, and it isn’t hard to find someone with experience in WordPress. The Philippines is a popular outsourcing destination for call centres because of Filipinos’ good manners and patience when dealing with the public.
Filipino workers tend to have an excellent work ethic. They are strongly moral, honest and responsible. Their work is of high quality and they are usually pleasant and cheerful company as well.
Government support and good infrastructure
Internet in the Philippines tends to be fast and easy to access, especially in the cities. The government gives its backing to the BPO industry with supportive policies and infrastructure investment.
There are many call centres that handle a variety of customer service tasks for many big Western companies. They have access to the latest technology and can even offer omnichannel service through telephone, email, live chat, and social media.
With the Data Privacy Act of 2012 the Philippine government brought Filipino policies in line with international standards. You need have no fear for the security of your information.
In my opinion Filipino workers are among the best in the world. Hiring them is a cost-effective solution to your labor problems and time crunch. You can outsource some of your daily tasks and find more time for yourself.
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